Terms of Service

Last Updated: October 28, 2025

Welcome to BestFoundLocal LLC (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of our website, BestFoundLocal.com, and the purchase of any advertising services offered through our website’s shop (collectively, the “Services”).

By accessing our website, purchasing our Services, or by clicking to “agree” or “accept” these Terms when this option is made available to you (such as on our shop’s checkout page), you accept and agree to be bound and abide by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms or the Privacy Policy, you must not access or use our Services.

 

1. Description of Services

 

BestFoundLocal LLC provides digital and print advertising services to local service businesses (“Client,” “you,” “your”). These Services include, but are not limited to:

  • (a) Digital Advertising: Creating and publishing online advertisements on our blog pages.

  • (b) Direct Mail Advertising: Designing, printing, and mailing postcard advertisements to targeted households based on agreed-upon marketing parameters (e.g., zip codes, income levels, home type).

  • (c) Subscriber List Marketing: Providing Clients with the ability to market their services to our list of subscribers (website visitors who have opted-in to our newsletter and sweepstakes) via our company newsletter or other approved communication channels.

 

2. Client Responsibilities & Approvals

 

You are responsible for providing timely, accurate, and complete information and materials (e.g., logos, ad copy, business information) necessary for us to perform the Services.

A mockup or proof of all creative advertisements (both digital and print) will be provided to you for review. You are responsible for the timely review and approval of all creative. You must carefully check all proofs for errors (e.g., typos, incorrect phone numbers, addresses).

BestFoundLocal LLC is not responsible for errors in a final product that were present on a proof you approved. Delays in your approval may result in a shift to the campaign’s publication or mailing schedule.

 

3. Payments and Billing

 

All payments for Services are collected in full at the time of purchase through our online shop. All prices are listed in U.S. Dollars. You agree to pay all charges associated with your order. By placing an order, you authorize BestFoundLocal LLC or its third-party payment processor to charge your selected payment method for the total amount of your order.

 

4. Cancellation and Refund Policy

 

This is our firm policy due to the custom nature of our creative work and the non-recoverable, upfront costs we pay to third-party vendors (e.g., creative artists, printers, publishers, postal services, and affiliate sales people).

We have established clear milestones for all orders.

  • Milestone 1: Cancellation Before Creative Work. If you cancel your order in writing to team@bestfoundlocal.com within 24 hours of purchase AND before our creative team has begun any design work, you will receive a full refund, less a  5% processing fee.

  • Milestone 2: Cancellation After Creative Work Begins. If you cancel your order after creative work has begun but before you have given final approval for printing or publication, your payment is non-refundable. You will be liable for a non-refundable creative fee equal to $75 or 10% of the order value to cover the labor and talent of our creative team. Any remaining balance on your account may be credited for future services at our sole discretion.

  • Milestone 3: No Refunds After Final Approval, Printing, or Publication. Once you have given final approval for a design, or once an order has been sent to the printer, or once a digital ad has been published on our website, the order is considered 100% fulfilled and is entirely non-refundable.

You acknowledge that BestFoundLocal LLC is not responsible for the performance or results of any advertising campaign. A lack of leads, sales, or other desired outcomes from a published or mailed campaign is not grounds for a refund.

 

5. Subscriber List Marketing

 

As part of the Services, we may allow you to include your approved marketing messages within our company newsletter or other communications sent to our subscriber list.

You acknowledge and agree that BestFoundLocal LLC does not sell, rent, or provide its subscriber list directly to you or any third party, in accordance with our Privacy Policy. All communications to our subscriber list will be sent by us, containing your approved content. You are responsible for ensuring your content complies with all applicable laws, including CAN-SPAM. We reserve the right to reject any ad content for any reason.

 

6. Affiliate Program

 

BestFoundLocal LLC offers an affiliate program where third parties are compensated for generating ad sales. All affiliate relationships are governed by a separate Affiliate Program Agreement. You acknowledge that commissions paid to affiliates are a non-refundable, third-party cost incurred by us after an ad is published.

 

7. Intellectual Property

 

  • Your Content: You retain all rights to the pre-existing content you provide to us (e.g., your logo, brand images, ad copy). You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display this content solely for the purpose of performing the Services.

  • Our Creative: Upon your full and final payment, we grant you a non-exclusive, non-transferable license to use the final, approved creative (e.g., the specific postcard design or online ad) for your own marketing purposes. We retain ownership of all creative concepts, drafts, source files, and our underlying tools and methods. We reserve the right to display the completed work in our business portfolio.

 

8. Disclaimer of Warranties

 

The Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied. We do not warrant or guarantee that the Services will generate any specific results, leads, number of responses, or increase in your revenue. All marketing and advertising involve risk, and you assume all risk associated with the campaigns.

 

9. Limitation of Liability

 

To the fullest extent permitted by law, BestFoundLocal LLC (including its officers, directors, employees, and agents) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use of the Services; (b) the performance or non-performance of any campaign; or (c) any unauthorized access to or use of our servers.

In no event shall BestFoundLocal LLC’s aggregate liability for all claims related to the Services exceed the total amount you paid us for the specific Service in dispute.

 

10. Governing Law

 

These Terms and any dispute arising out of them shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles.

 

11. Changes to These Terms

 

We reserve the right to modify these Terms at any time. We will post the revised Terms on this page and update the “Last Updated” date. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

 

12. Contact Information

 

For any questions about these Terms, please contact us at:

BestFoundLocal LLC Email address